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Add a calling card IVR application

The IVR application is the voice menu that answers a calling card call: it greets the caller, offers the languages, asks for the card number and PIN and connects the call. This step creates the application shell; the next step sets its behaviour. Allow 10 minutes.

Before you start

Section titled “Before you start”
  • You have Administrator access and the Calling Card module is activated on your switch; otherwise Calling Card is missing from the Type list.
  • You know which languages the IVR should offer. The switch ships with a set of prompt languages; English is always available.

Step 1: Open the IVR applications

Section titled “Step 1: Open the IVR applications”
  1. Open DIDs & IVR Apps → IVR Applications in the left sidebar. The list shows the applications that exist, with Name, Type and Description.
  2. Click Add New.

Step 2: Name the application and set its type

Section titled “Step 2: Name the application and set its type”
  1. Enter Name: Red Card, and a Description such as Cheap North American calls. The name is what you will select on the DID.
  2. Under Type & Languages select Type: Calling Card. The language selectors appear once the type is chosen.

Step 3: Choose the languages

Section titled “Step 3: Choose the languages”
  1. Select 1st Language: the language of the first menu option. Callers press 1 for it.
  2. Select 2nd Language and further languages for the options 2, 3 and so on. Leave the next selector at None after the last language. A single language skips the language menu altogether.
  3. Click Save & Close.
Screenshot "admin-panel/ivr-application-form" has not been generated yet — see scripts/screenshots/screens.yml.

Result: Red Card is listed with the type Calling Card. The application works with the default options from this moment; the next step tailors them.

What’s next

Section titled “What’s next”