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IVR Applications

An IVR application is a configured voice service: a calling card, a callback, a balance announcement, a top-up line, a conference or a test tone. On this screen you create the application and set its options; callers reach it through a DID assigned to it. What each type does and which options it takes is described in IVR applications under Modules.

Where to find it

Section titled “Where to find it”

Open DIDs & IVR Apps → IVR Applications in the left sidebar. The URL is /ivr_applications.php. The item is visible when IVR applications are enabled for your customer.

Screenshot "admin-panel/ivr-applications" has not been generated yet — see scripts/screenshots/screens.yml.

What you see

Section titled “What you see”
Column Meaning
Name The application’s name, linking to the form. It is shown in Assigned to of the DID pool
Type The application type, see the table below
Description Free text

Search by name filters the list. The search matches the whole name unless you add % as a wildcard: %card% finds every name containing card. Delete is missing in the row of an application that an ANI Callback application starts after the callback.

Type What it does Options
Calling Card Card number and PIN, balance, destination, call Calling Card application
ANI Callback Calls the caller back and starts another application Callback applications
Top Up Moves the value of a top-up card to the caller’s account Top Up application
Play Balance Announces the balance of the caller’s account Play Balance application
Conference Conference rooms Conferencing management API
Milliwatt Tone Plays a continuous test tone IVR applications

Calling Card and ANI Callback appear only when their modules are installed, Conference only when the conferencing module is installed and conferencing is enabled for your customer.

Create an IVR application

Section titled “Create an IVR application”
  1. Click Add New.
  2. Enter Name and, optionally, Description. The name must be unique among your applications.
  3. Select Type under Type & Languages.
  4. Select 1st Language for Calling Card and Top Up and, if callers should choose, 2nd Language up to 10th Language. Each next field opens when the previous one is set; a language can be used once.
  5. Select IVR Application for ANI Callback: the application the caller hears after the callback, for example a calling card.
  6. Click Save. The Advanced Parameters tab appears.
  7. Open DIDs & IVR Apps → DID Pool, open the access number and set Assigned to to the application. See DID pool.
Screenshot "admin-panel/ivr-application-form" has not been generated yet — see scripts/screenshots/screens.yml.

Advanced parameters

Section titled “Advanced parameters”

The Advanced Parameters tab lists the options you set for this application, with Name and Value. Options you do not add keep their defaults.

  1. Open the Advanced Parameters tab.
  2. Select an option in the empty row at the bottom. Value is filled with its default.
  3. Enter the value and click Add Row.
  4. Click Edit in a row to change a value, then Save in the row; Delete returns the option to its default.

The list offers the options common to all applications and those of the application’s type. They are described in Options common to all IVR applications and on the page of each type. A change applies from the next call.

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Edit or delete an IVR application

Section titled “Edit or delete an IVR application”

Name, Description, the languages and the advanced parameters can be changed at any time. Delete removes the application with its parameters after a confirmation; DIDs assigned to it become Not Assigned.

Section titled “Related pages”