Options common to all IVR applications
These options apply to every IVR application. Add them as rows under Advanced Parameters of an application in DIDs & IVR Apps → IVR Applications to change them for that application only; options you do not add keep the default below.
How it works
Section titled “How it works”- When a call reaches an application, the application starts with these defaults.
- Options added to the application under Advanced Parameters replace the defaults for that application.
- Parameters in the dialled number, set by a CLD Translation Rule on a connection or a DID, replace both for that one call.
Options
Section titled “Options”| Option | Default | Meaning |
|---|---|---|
| PIN Length | 10 |
Maximum digits of a PIN; input stops at this length |
| Login Name Length | 19 |
Maximum digits of an account name entered by keypad |
| Number Of Login Attempts | 3 |
Attempts to enter the account name or PIN before the application hangs up |
| Prompt Timeout | 10000 |
Milliseconds to wait for a key after a prompt has finished |
| Initial Pause | 500 |
Milliseconds of silence before the application starts; gives the caller’s equipment time to open the audio path |
| Default IVR Language | en |
Language used when the account has no IVR language and the caller made no choice |
| Alternative Prompts | Path on the switch to a partial prompt set that overrides single prompts of the main set | |
| Early Media Mode | false |
Run the application in early media, with 183 Session Progress instead of answering the call |
| Disable PIN | false |
Skip PIN authentication in most applications |
| Allow Own Accounts Only | false |
Accept only accounts of the customer that owns the application; for resellers who share an access number |
Options in the dialled number
Section titled “Options in the dialled number”| Parameter | Meaning |
|---|---|
delay<ms> or delaymsec<ms> |
Initial pause in milliseconds for this call |
earlymedia |
Run in early media mode |
nopin |
Do not ask for a PIN |
instance<n> |
Use the option set stored for instance n on the switch; lets one application type run with different stored settings per access number |
Parameters are appended to the application keyword with underscores, for example s/.*/callingcard_earlymedia_delay1000/.