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Get any customer (root)

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getRootCustomerInfo returns every attribute of a customer, like getCustomerInfo, but for any customer of the switch: a sub-customer of a reseller at any depth, or the root customer itself. Use it in the operator’s own tools that need to look at the whole customer tree.

Only the root customer may call it. The method reads from the database replica, so a change made a moment ago may show up a few seconds later.

Compared with getCustomerInfo

Section titled “Compared with getCustomerInfo”
getCustomerInfo getRootCustomerInfo
Who may call it Any customer The root customer only
Customers it finds Direct sub-customers of the caller Any customer, at any depth, including the root customer (i_customer 1)
Returned fields The customer’s attributes, balance, credit_limit The same, plus i_balance. With include_balance set to False, without balance and credit_limit
Sign of balance Opposite to the panel Opposite to the panel, the same as getCustomerInfo

Parameters

Section titled “Parameters”
Name Type Required Description
i_customer int one of ID of the customer. 1 is the root customer
name string one of Name of the customer. Send either i_customer or name, not both
include_balance boolean no False skips the balance lookup and returns no balance and credit_limit, which is faster. Default True

Returns

Section titled “Returns”
Name Type Description
result string OK
customer struct The customer’s attributes, as in getCustomerInfo: the parameters of createCustomer, plus i_customer, i_wholesaler (the owning customer), i_balance, and balance and credit_limit when include_balance is True

Password fields such as web_password and api_password are not returned. Dates come back as strings in UTC. overcommit_limit and commission_size are percentages, for example 15.0.

Example

Section titled “Example”
request
call("getRootCustomerInfo", {"name": "Acme Telecom"})
response
{
    "result": "OK",
    "customer": {
        "i_customer": 14,
        "i_wholesaler": 3,
        "name": "Acme Telecom",
        "web_login": "acme-web",
        "base_currency": "USD",
        "email": "billing@acme.example",
        "i_balance": 2210,
        "balance": -150.0,
        "credit_limit": 500.0,
        "overcommit_limit": 10.0,
        # … the other createCustomer fields
    },
}

Errors

Section titled “Errors”
faultCode faultString Cause
400 Specify either i_customer or name. Both i_customer and name were sent
400 Either of i_customer or name is required. Neither was sent
400 i_customer must be an integer. i_customer is not a number
401 You do not have permissions to use this API call. The authenticated customer is not the root customer
404 Customer not found. No customer with this ID or name
500 The balance could not be read. Retry, or call with include_balance set to False
Section titled “Related”